Privacy Policy

Last updated: 2 July 2026

This page is maintained by DBIsaac to explain how personal information is collected and used on this Site. It is written in plain English and covers the essentials — if anything isn't clear, please get in touch.

What we collect

• Order details — your name, email address, billing details and the items you purchase, so we can process your order and deliver your files.
• Custom portrait requests — the details, reference photos and messages you send us via the request form, used solely to prepare your artwork.
• Contact messages — the name, email and message you provide when reaching out through the Contact page.
• Basic site analytics — anonymous usage information (pages viewed, device type) to help us improve the Site.

How we use your information

• To process orders, deliver digital downloads and send order confirmations.
• To respond to questions and custom portrait enquiries.
• To keep records of sales for accounting and tax purposes.
• To improve the Site and the shopping experience.

Who we share it with

We only share your information with the third-party services that make this Site work — for example our payment processor, email service and hosting provider. These providers process your data on our behalf and are not permitted to use it for their own marketing.

We do not sell your personal information to anyone, ever.

How long we keep it

Order records are kept for as long as required by UK tax law. Custom portrait references and contact messages are kept only as long as needed to complete your request, and then deleted on request.

Your rights

Under UK GDPR you have the right to access, correct or delete the personal information we hold about you, and to object to certain types of processing. To exercise any of these rights, please contact us.

Cookies

The Site uses a small number of essential cookies to keep your shopping cart working and, if enabled, anonymous analytics cookies to help us understand how the Site is used. You can disable cookies in your browser at any time.

Changes to this policy

If we make significant changes we will update the date at the top of this page. Please check back from time to time.